Archive for the ‘The Flow Trade Newsletter’ Category

Managing the Winter Work Load

The cold is here, which means we’re in the thick of the busiest time of the year. In this issue of The Flow, we have some troubleshooting tips to help your installations run smoothly, the results from last winter’s running cost study so your customers can get an idea of what to expect with their systems and more training dates to get you and your team in top form.

Product Special

Limited stock of Honeywell Valencia TRV + Lockshield Angle White Pack available — order now while supplies last and get them for $20 per pack (both valves in one pack) when you order 10 packs or more.

Upcoming Training

We’re always too busy to learn, but learning makes us more efficient. There are some places still available on our August and September courses, but book now as spaces are limited. We also have New Controls Course, so you can learn the fundamentals of setting up the heating system and ensuring it’s doing what it should be doing. Both new installers to central heating and those with experience can benefit from these theory and hands-on courses.

  • Essential Central Heating*: 19 Aug, 16 Sep
  • Design and Sales*: 20 Aug
  • Central Heating Controls: 21 Aug – New!
  • Gas and Diesel Boilers*: 17 Sep
  • Heat Pumps and Solid Fuel Boiler*: 18 Sep

*Eligible for CPD points
Can’t make any of these? View our 2015 Training Schedule.

Troubleshooting Tips

Most problems that occur have a simple explanation so starting with the basics is always the best policy. A lot of basic problem solving comes down to the fundamentals!

Problem: Boiler Fires up and quickly turns off:
A boiler fires up, heats up very quickly and in less than a minute or so reaches set point and turns off.

This happens when heat is trapped in the boiler. What can cause this?

  • Air […]

Happy Holidays 2014

Another busy year has gone by and here we are again wishing you the best for the new year. Based on the orders and enquiries we’ve received, it’s been a busy one for a lot of you as well. Let’s carry this momentum through to the New Year—but after a nice break!

Have a great holiday and we’ll see you in the new year!

Holiday Hours

We will be closed for the Christmas and New Year Holiday; last day Friday 19 December, returning Monday 12 January. We will have a skeleton staff working 5-9 January.

If you require orders to be delivered before Christmas, please note the following cut-off times for placing your order:

Tanks & Bunds: 15 December
Large Orders: 16 December
Small Orders: 18 December

For orders placed after the cut-off dates, please let us know when you are available to receive the product so we can do the best to meet your requirements. To check delivery status, please email Julie or call her on 0800 357 1233.

Get your orders in online now at Trade Orders.

Last Courses for 2014

The winter is on its way out, which means it’s time to start thinking about next year. This is your last chance before next year’s winter rush to make sure your skills are ready to meet the demands of your customers by attending one of our training courses.

Essential Central Heating

Date: 23 October, 8am-5pm
Price: $125+GST per person
Prerequisites: None

In our Essential Central Heating course, you will learn the basic principles of central heating, including why and where to use it. The course covers heat source options, heat distribution options, basic design considerations and implications, products and controls plus the information on the support, products and services that Central Heating New Zealand offers you when selling and purchasing products.

Underfloor Installation

Date: 5 November, 8am-5pm
Price: $250+GST per person
Prerequisites: Essential Central Heating (recommended)

In the Underfloor Installation course, learn how to install underfloor central heating from a system design plan. In the theory section of this course, you’ll gain an understanding of the theory behind underfloor heating designs, how the systems are controlled, and compliance issues. During the hands-on part of the course, you will use a variety of tools as you practise pipe laying, pipe repair, pressure testing, working with underfloor manifolds, and more.

Radiator and Pipe Installation

Date: 6 November, 8am-5pm
Price: $250+GST per person
Prerequisites: Essential Central Heating (recommended)

The Radiator and Pipe Installation course offers a hands-on approach to learning how to install a radiator system. Practical work is supported by visual presentations on related theory. In addition to covering the types and specifications of specific radiators, the course covers radiator accessories, installation, pipework, and commissioning a radiator system.

Online Order Discount 2014

We’d like to make your orders more accurate, faster and cheaper while giving you better customer service. To do this, we’d like you to place your orders through our Trade Orders website, where throughout October we’re offering you a 5% discount off your normal trade price.

Why Use Trade Orders?

Our Trade Orders site makes ordering easy for both you and us. It improves accuracy:

  • What you order online is what gets ordered: no misheard or misread product codes; no keying errors
  • Product descriptions help ensure you get what you need

It saves time:

  • Enter multiple lines in one go using Quick Order when you already know what you need
  • Look up related products
  • Re-order from previous orders
  • Less hanging around on the phone waiting to speak to someone or leaving messages
  • Available 24/7
  • More time for Julie and the team to help you when you really need it
  • Receive automatic confirmation of your order

The quality of your experience is important to us. Please give us any feedback you have about the Trade Orders site so that we can continue to improve it.

Signing in to Trade Orders

Place your order online at Trade Orders by logging in with your company’s login details. If you don’t know or can’t remember your password, you can use the “Lost your password” function on the login screen. Your login details will be resent to the email address in charge of the account.

Discount Offer Details

To receive the discount, place your order online and we will apply the discount on your invoice.

Online orders only

  • Excludes delivery and special prices
  • Normal freight policy applies (free if over $3000)
  • Order must be placed, invoiced and dispatched in October
  • Invoice must be paid by 20 November or regular pricing will be applied

In the Thick of Winter

We’ve got a brand new way to order online, Quick Order, which saves time when you already know what you need to order. We also have some great product specials and new GIB Fixer Warning Cards to protect your radiator pipes. Looking to fulfill your CPD requirements? We’ve clarified which of our courses you can take to earn CPD points.

Quick Order

If you already know what you need, you can now place a Quick Order online, all on one page, by filling out a smart form that searches for the product you’re after as you’re typing. Enter all the product codes and quantities required in one go, add them to the cart and check out—you’re done!

Product Special: Fernox System Treatments

Have you topped up your systems with Fernox lately? A central heating system needs annual inhibitor checks and topping up to last a lifetime. That’s why we’re offering 10% off the Fernox F1 Protector 290ml, Fernox F1 Protector 500ml Bottle and Fernox Alphi 11 Protector + Antifreeze 5L for the month of July (while supplies last).

Order through our Trade Orders website. Discounts will be applied upon invoice.

Gib Fixer Warning Cards

Protect your radiator pipes from damage with a warning card to GIB fixers. These eye-catching cards can save you from having a mess of damaged pipe on your hands.

Now available on our Trade Orders website. $43.31 (list price) for pack of 50.

Training: CPD Points

We’ve received a fair amount of interest in our training courses—which is great! One question we get frequently is about CPD points. While each of our courses has something valuable to offer from a skills perspective, we know that getting your CPD Points is important to you.
These courses can help you fulfill your […]

DeLonghi Ultimate and Elegance Run Out

We are reducing the cost of our remaining DeLonghi Ultimate radiator stock yet again! We still have Type 11, Type 21 and Type 22 available in a range of sizes. Stock is limited, so get your order in now!

Combo Deal

Buy four radiators and get a towel rail of your choosing for $50! See available quantities and prices below.

Ultimate Radiators

Product Code
Description
List Price
Trade
Special
Available

DLUU11-41000
DL Radiator Type UU11 400×1000 883W
$172.99
$138.39
$85.55
16

DLUU11-41200
DL Radiator Type UU11 400×1200 1059W
$172.99
$138.39
$95.40
6

DLUU11-41400
DL Radiator Type UU11 400×1400 1236W
$206.65
$165.32
$97.11
4

DLUU11-6400
DL Radiator Type UU11 600×400 513W
$126.48
$101.18
$68.40
1

DLUU11-61000
DL Radiator Type UU11 600×1000 1282W
$203.38
$162.70
$97.66
1

DLUU11-61200
DL Radiator Type UU11 600×1200 1539W
$228.27
$182.61
$114.93
8

DLUU21-6800
DL Radiator Type UU21 600×800 2922W
$224.01
$179.21
$112.29
1

DLUU21-61000
DL Radiator Type UU21 600×1000 1826W
$259.50
$207.60
$129.09
1

DLUU21-61200
DL Radiator Type UU21 600×1200 2192W
$294.96
$235.96
$148.36
23

DLUU21-61600
DL Radiator Type UU21 600×1600 2922W
$365.86
$292.69
$203.20
1

DLUU22-31400
DL Radiator Type UU22 300×1400 1766W
$237.50
$190.00
$126.69
5

DLUU22-31600
DL Radiator Type UU22 300×1600 2019W
$260.76
$208.60
$106.82
8

DLUU22-31800
DL Radiator Type UU22 300×1800 2271W
$284.01
$227.21
$118.62
2

DLUU22-41400
DL Radiator Type UU22 400×1400 2261W
$281.75
$217.21
$130.18
4

Elegance Towel Rails

We also have a limited quantity of DeLonghi Elegance towel rails available at a reduced price.

Product Code
Description
List Price
Trade
Special
Available

DLTRCL8450
DL Chrome Linea 801×450 400W Elegance
$548.44
$438.75
$88.80
8

DLTRCP12450
DL Chrome Parentesi 1252×450 560W Elegance
$783.70
$626.96
$127.00
9

DLTRCP8450
DL Chrome Parentesi 801×450 400W Elegance
$592.85
$474.28
$88.80
9

DLTRWP8450
DL White Parentesi 801×450 430W Elegance
$273.27
$218.61
$50.00
7

Please note:

  • These prices are offered on orders placed direct with Central Heating New Zealand.
  • Please quote “Ultimate Run Out” when placing orders for radiators; quote “Elegance Towel Rail Run Out” for towel rails.
  • All prices exclude GST. Central Heating’s standard Terms of Trade, Returns and Warranty apply.
  • Free delivery, excluding rural areas, on orders over $3000 ex GST.
  • Minimum of four radiators […]

Updates to Trade Catalogue

We have updates available for our Trade Catalogue. The updates include some dimension corrections, price updates and product availability changes.

Not all of the catalogue has been updated, but you can download a new PDF of the entire catalogue here. The updated section will have “June 2014” in the bottom corners of the document, whereas the unchanged sections will still say “March 2014.”

If you would prefer to get only the sections with updates, or the sections relevant to your work, the updated sections are:

These sections can be easily printed off and swapped with existing sections in your printed catalogue without affecting pagination. We can print and deliver the sections you require upon request; just let us know which sections you’d like.

If you have any questions, please let us know.

Cheers,
Tony Vine

2014 Price Update

Get the best of 2013 pricing while you still can!

A warm welcome to the new year! We hope you had a great holiday and are ready to make this year a great one for central heating.

We want to give you ample time to adjust to our new 2014 pricing, which will become effective on 1 March 2014. This means you still have time to take advantage of 2013 pricing! On average, there will be a price increase of 7% due to changes in supplier prices and fluctuations in exchange rates.

Beat the increase by placing orders for dispatch before the end of February!

At the end of January, we will have bound catalogues available with these new prices so that you can quote new projects with the new pricing in mind. New prices will be visible on the Trade Orders section of our website once they become effective on 1 March.

If you have any questions about our prices or products, call us on 0800 357 1233 or email your regional trade sales rep: Jeff in the South Island, Phil or Steve in the North Island.

Best wishes for 2014,

Tony Vine
General Manager

Happy Holidays 2013

Finishing Up a Good Year and Getting Ready for the New

Two weeks until we close down for the Christmas break! How did that sneak up on us? Seems that last time we looked it was October.

It’s been a busy year for the team here and we know it’s been busy for a lot of you—we’ve seen the orders and requests coming through. Our new website is proving popular for trade ordering and we hope to continue improving our website offerings for you in 2014.

Check out some of our new products in this newsletter: Variotherm—a fantastic, lightweight underfloor heating system from Austria and the new Baxi Duo-tec GA—the first boiler in the world that commissions itself. We also have new training opportunities beginning in 2014. Read on to learn more.

Central Heating New Zealand Holiday Hours

Central Heating New Zealand will be closed for the Christmas and New Year Holiday; last day Friday 20 December, returning Monday 13 January. We will have a skeleton staff working 6-10 January. If you require orders to be delivered before Christmas, please note the following cut-off times for placing your order:

Tanks & Bunds: 16 December
Large Orders: 17 December
Small Orders: 19 December

For orders placed after the cut-off dates, please let us know when you are available to receive the product so we can do the best to meet your requirements. To check delivery status, please email Julie or call her on 0800 357 1233.

Place your order online now here.

Product Update: Baxi Duo-tec GA

Developed to eliminate all issues associated with correct commissioning of a condensing gas boiler, this boiler, Baxi created their latest condensing gas boiler: the Duo-tec GA. The GA stands for Gas Adaptive Valve. At the initial start-up, the boiler runs through a sequence that self-determines the type of gas (NG […]

DeLonghi Ultimate Radiators

Low prices; limited stock!

We are offering the last of our DeLonghi Ultimate radiator stock at a special price. We have Type 11, Type 21 and Type 22 available in a range of sizes. Stock is limited, so get your order in now!

Product Code

Description

List Price

Trade

Special

Available

DLUU11-41000

DL Radiator Type UU11 400×1000 883W

$172.99

$138.39

$121.09

18

DLUU11-41200

DL Radiator Type UU11 400×1200 1059W

$186.46

$149.17

$130.52

6

DLUU11-41400

DL Radiator Type UU11 400×1400 1236W

$206.65

$165.32

$144.66

4

DLUU11-6400

DL Radiator Type UU11 600×400 513W

$126.48

$101.18

$88.53

6

DLUU11-6600

DL Radiator Type UU11 600×600 769W

$152.84

$122.27

$106.99

2

DLUU11-61000

DL Radiator Type UU11 600×1000 1282W

$203.38

$162.70

$142.36

2

DLUU11-61200

DL Radiator Type UU11 600×1200 1539W

$228.27

$182.61

$159.79

9

DLUU21-6400

DL Radiator Type UU21 600×400 731W

$153.10

$122.48

$107.17

11

DLUU21-61000

DL Radiator Type UU21 600×1000 1826W

$259.50

$207.60

$181.65

9

DLUU21-61200

DL Radiator Type UU21 600×1200 2192W

$294.96

$235.96

$206.47

21

DLUU21-61600

DL Radiator Type UU21 600×1600 2922W

$365.86

$292.69

$256.10

5

DLUU22-31400

DL Radiator Type UU22 300×1400 1766W

$237.50

$190.00

$166.25

7

DLUU22-31600

DL Radiator Type UU22 300×1600 2019W

$260.76

$208.60

$182.53

9

DLUU22-31800

DL Radiator Type UU22 300×1800 2271W

$284.01

$227.21

$198.81

3

DLUU22-41400

DL Radiator Type UU22 400×1400 2261W

$281.75

$217.21

$190.06

11

DLUU22-6800

DL Radiator Type UU22 600×800 1802W

$229.10

$183.28

$160.37

20

Please note:

  • These prices are offered on orders placed direct with Central Heating New Zealand.
  • Please quote “Ultimate Run Out” when placing orders for them.
  • All prices exclude GST. Central Heating’s standard Terms of Trade, Returns and Warranty apply.
  • Free delivery, excluding rural areas, on orders over $3000 ex GST.

If ordering online, please call us on 0800 357 1233 to check remaining availability prior to placing your order.

Cheers,

Tony Vine
General Manager

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