SYSTEM WARRANTY

Central Heating New Zealand Ltd (CHNZ Ltd) warrants to the customer (providing that the customer is the original purchaser of the goods and such goods are in the possession of and used by the customer) that:

The system and operation is warranted to be free from defects in materials and workmanship for the period specified below, from the date of purchase and delivery.

CHNZ Ltd will, free of charge, replace or repair (at CHNZ Ltd’s discretion) any parts proved to CHNZ Ltd’s satisfaction to be defective by faulty materials or workmanship.

OPERATIONAL WARRANTY

Option 1: Standard Warranty

■ The system operation warranty on operation of the overall heating system is 2 years and  includes parts, labour, and travel costs. This excludes servicing labour and consumables such as filters, elements and burner nozzles.

Option 2: Extended Warranty $750.00 - Payable at time of commissioning

■ This option extends the warranty on the boiler or heat pump to 5 years, including parts, labour and travel costs. This excludes servicing labour andconsumables such as filters and burner nozzles.

 

CONDITIONS OF WARRANTY

Repair work under this warranty is limited to service during normal working hours.  A surcharge in respect of service outside normal working hours shall be borne by the customer.

The warranty covers the exchange of any faulty or defective parts or materials under the following conditions:
■ The appliance/system has been used and maintained in accordance with the user manuals; and has not been tampered with, modified or otherwise subjected to misuse, neglect or damage.
■ Equipment must be adequately protected from the elements or damage from other outside sources.
■ The appliance/system has not been taken apart or repaired by anyone other than a qualified employee of CHNZ Ltd or other approved service personnel.
■ The system has been serviced annually by CHNZ Ltd as per the user manual.

 

WARRANTY EXCLUSIONS

■ This Warranty shall not apply to any defect which, in CHNZ Ltd’s opinion, arises due to misuse, neglect, negligence or accident; or to any damage caused by flood, fire or act of God.
■ This Warranty shall not apply to any defect which, CHNZ Ltd’s opinion, arises due to misuse, neglect, negligence or accident; or to any components or equipment manufactured or supplied by any person other than CHNZ Ltd’s staff. CHNZ Ltd is not liable under any warranty, expressed or implied, unless the goods or equipment have been paid in full. 
■ This warranty does not cover consequential damages or damage caused by the failure of any product or component installed by CHNZ Ltd.

The terms of the Warranty above are expressly restricted to the repair and replacement of defective parts of the goods purchased and excludes every condition or warranty not herein set out.  In particular, CHNZ Ltd is not liable or responsible, in any way, for any incidental or consequential damages or loss of any kind.

This warranty will continue in force for its original term, irrespective of what replacements may be made under it, but such replacements shall not attract any fresh warrant.

For more information on our system warranty please Contact Us on 0800 357 1233 or email info@centralheating.co.nz.