At Central Heating New Zealand, we are committed to making the Returns and Warranty process as smooth as possible for you. To help ensure quick and efficient service, we kindly ask for your assistance by providing detailed information from the start.
Claims fall into three categories:
- Damaged Goods
- Unwanted Products
- Warranty Claims for Replacement Parts
How to Submit a Claim:
- Access the Central Heating New Zealand Claim Form
Customers must first obtain the Central Heating New Zealand Claim Form. - Complete the Form
Fill out the Central Heating New Zealand Claim Form with as much detail as possible. Claims for damages need to be submitted within 7 days of the consignment being received. - Provide Supporting Documentation
Include any supporting documents or photos of damage and packaging to strengthen your claim. - Submit Your Claim
Once complete, submit the form to lodge your claim.
Exclusions: No products will be accepted by Central Heating New Zealand without a completed Central Heating New Zealand Claim form and valid Claim number. An online Claim number is not an automatic claim acceptance as it is only an acknowledgment of a claim request. Damaged goods must be reported within 7 days of receipt of products for a claim to be valid. All product return requests must be made within 30 days from the invoice date and will incur a 15% restocking fee.
To streamline your claim and avoid unnecessary delays, we encourage you to include all relevant details and follow the process as per our Warranty/Returns Terms and Conditions. This allows us to process your request faster and with less back-and-forth communication.
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